Business Support: A recent example

Dr Tracey Wond, Lead Consultant talks about her strategic and business management support.

Something I haven’t talked about so much over the past year is my business support and virtual business manager services - yet it makes up a fair proportion of my work. I wanted to showcase some of this work through this post:

Membership Organisation A:

Working with a UK-based membership organisation, I joined them, on their journey of embracing digital tools and upskilling. This included, training their staff/volunteers in readily available comms tools to aid day-to-day messaging, supporting them to evaluate their value proposition, introducing decision-making tools to support them to recognise the viability of certain opportunities, and leading the recruitment of an online business manager.

Membership Organisation B:

Working with their team to assess and improve the customer journey and making value/cost-benefit judgements about the improvements identified. Whilst at the same time managing their website and supporting client bookings.

Charity A:

Reviewing the entire working model of the charity to identify possible cost savings and growth opportunities. We were able to reduce outgoings by 35% and secure an envious VAT rebate. We also led the digitisation of the charity included the development of online invoicing and fundraising, website and social media. Through the changes we introduced, their monthly revenue increased fourfold. We also supported the charity to win significant funding for capital projects.

New business support:

I’ve worked with dozens of new businesses - above and beyond our popular design and website services. I have since took up Director roles for three of them. Support includes acting as a sounding board, exploring key aspects of the business planning process, identifying and engaging with opportunities to streamline or enhance processes and the customer journey, and providing advice on business process and comms.

If you're looking for fresh ideas, a digital insight or someone who is a systems thinker then do get in touch. hello@findbookpay.com